Etech’s global centers – Onshore, Nearshore, and Offshore, hold the abilities to customise the solution that most effective in shape all of your current desires. With Etech’s international outreach, Etech is often available to assistance your clients and provide steady Outstanding ordeals.
a gaggle of devoted leaders while in the Make contact with center industry that are excited about earning a amazing change for our
About us Etech delivers future-era BPO options. a worldwide minority-owned organization, Etech has designed and trademarked how to show your data into strategic insights. Leveraging the strength of artificial in addition human intelligence Etech boosts coaching and coaching to center on crucial behaviors generating enhanced shopper ordeals and shareholder value. Etech introduced in 2003 with only four hundred employees and just one Get in touch with Centre in Nacogdoches, Texas.
Etech is an omnichannel consumer engagement methods provider for a few of the globe’s main and most revered models. The practical experience Etech has gained across an array of small business verticals lets us to consistently provide Remarkable, own shopper ordeals.
Learn More daily life At Etech Etech thinks in working challenging and playing hard and strives to produce staff members feel empowered and assured in The task These are executing.
At QEval, we’re focused on assisting Make contact with centers increase their performance by way of very clear, actionable insights. Our performance analytics reports provide you with a in depth breakdown of agent pursuits, buyer interactions, and operational bottlenecks, so you may make knowledgeable conclusions that bring on measurable improvements. With QEval, you don’t just get experiences—you can get the applications and recommendations to act on them.
Etech’s impressive technology solutions and skilled leaders have an understanding of your online business requires and figure out the strategic insights your manufacturer really should drive success.
✅ Unexpected Advantages past compliance Really don't overlook this opportunity to more info remodel your Call Centre operations! routine a gathering with our experts:
Metrics like manage time, CSAT scores, resolution rates, and actionable insights are important to achievements in 2024. long gone are the days of focusing only on simply call volume. Now, it’s about digging into the standard of Just about every interaction and driving actual effects. all set to take your connect with Middle overall performance to the following stage? Enroll at QEval College and ???? hear Shawndra’s whole insight right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
irrespective of whether it’s lowering get in touch with occasions, enhancing agent efficiency, or enhancing the general purchaser encounter, our answers are constructed to push real outcomes. Ready to see how QEval could make a variance within your functions? Get hold of us nowadays to learn more. Get hold of Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mix of care, have confidence in and Electricity introduced towards the enterprise is exactly what makes the tradition at Etech unique. Our CEO usually suggests, “If we care for our people today, the quantities will take care of by themselves.”
boosting your Call Heart’s overall performance doesn’t must be complex. With QEval University, you’ll acquire usage of vital equipment and teaching that supply exact, measurable enhancements in agent efficiency.
meet up with Malisha, a shining star on our Customer Service workforce! From tackling duties to having fun with pleasurable group functions, Malisha is aware how to help keep the equilibrium concerning perform and Perform. Her constructive Mind-set and staff spirit make her a joy to work with.
a gaggle of devoted leaders from the Make contact with Heart market that are passionate about generating a amazing big difference for our
Here's just a couple essential capabilities of what we provide: ✅ Detailed insights into agent performance by means of in depth analytics